Lifetime Warranty:
All True North products are covered by a lifetime warranty against
defects in materials and workmanship. We will repair or replace
any gear with a manufacturing defect for the lifetime of the product,
free of charge. Damage due to wear and tear will be repaired at
a reasonable charge.
Repairs:
All True North products are covered by a lifetime warranty against
defects in materials and workmanship. We will repair or replace
any gear with a manufacturing defect for the lifetime of the product,
free of charge. Damage due to wear and tear will be repaired at
a reasonable charge.
Besides possibly messing up your day, you’ve been inconvenienced
by having to hassle with getting your gear repaired. So we try to
make it simple for you. We do ask that you take the following steps.
 Please
wash any gear being returned for repair - if you return an unclean
item, we will contact you first and let you know the charge for
professional cleaning prior to repairing it or mail it back to you
for cleaning.
Please
call 800.873.5725 or e-mail (info@truenorthgear.com)
our customer service department during our normal business hours
(9:30am-6pm PST Monday through Friday) for a Return Authorization
Number, and one of our service people will take down details of
what needs to be fixed. They will also let you know how to get the
item to us. Our repair charges, if an item is not covered by our
warranty, are extremely reasonable.
- Charges for shipping and insuring your package are your responsibility.
Please be sure to insure the contents of your package prior to shipping
as True North cannot be responsible for uninsured packages. Items
sent in for repair must have a Return Authorization Number and should
be shipped
To: True North Gear Attn: REPAIRS 3333 Rainier Avenue South, Suite 200, Seattle, WA 98144
Exchanges and Returns:
True North accepts returns and exchanges through the mail if purchased
directly from us. If a piece of True North gear fails to meet your
specifications or your expectations, we'll be happy to return or
exchange it for you.
Please call 800.873.5725 or e-mail (info@truenorthgear.com)
our customer service department during our normal business hours
(9:30am-6pm PST Monday through Friday) for a Return Authorization
Number, and one of our service people will take down details of
what you need to return or exchange. They will also let you know
how to get the item to us.
Gear returned for credit or exchange must be in its original condition.
We'll refund you the purchase price including sales tax but not
including shipping and handling. Charges for shipping and insuring
your package are your responsibility. If your original purchase
was paid for by credit card, the credit card will be credited for
the returned item(s) upon receipt by us.
Please be sure to insure the contents of your package prior to shipping
as True North cannot be responsible for uninsured packages.
True North, LLC
Attn: RETURNS & EXCHANGES
3333 Ranier Ave South
Suite #200
Seattle, WA 98144
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