Director of Operations
My career started in customer service in a manufacturing environment over 20 years ago. The puzzle that is manufacturing indulged my natural problem solving abilities. I quickly discovered that the best way to serve customers is to understand how all the pieces fit together. I learn best by seeing and doing, so I dug in and gained experience in many of the business functions. Because I have managed each department in operations, I have a unique view of the day-to-day tasks, along with the bigger picture. After all this time, I still find that operations is about simply serving the customer in the best way possible.
At True North Gear, my days are all about communicating and problem solving within our three teams: production and planning, customer service, and the warehouse. It takes a village to coordinate all of the moving pieces of building, receiving and shipping our products. The more efficient and productive we are, the better customer experience we can provide.
Over the years, I have measured my accomplishments in small moments: keeping in touch with customers long after you both have moved on from the company; creating a process that makes your co-workers life just a little easier; and making something work that you thought would be impossible. Feeling like I made a difference, even in little ways, is a triumph for me. Every day I find that empathy is the greatest gift I have been given. I believe in treating people the way you want to be treated. I was also raised to never do anything halfway, so I am driven to go the extra mile to be thoughtful and thorough in my interactions.
Because I spend most of the day organizing and solving problems, I am mostly a couch potato at home. You can find me sitting in the sun with a good book, and when that’s not possible (it is Seattle after all), I try to indulge my artsy side by arranging flowers, making quilts or some other DIY project. I get my exercise by chasing my granddaughter around as often as I can.
I know I said I make quilts, but it’s really more that I have a dream to make them. I grew up helping my grandmother sew quilts by hand. It seemed like the frame taut with fabric was a constant fixture, filling up the family room. I started quilting with the idea that I would be able to pass something on to my son and my grandchildren. Then reality hit, and I now realize that I need to repeat the cut portion of the cut and paste part of kindergarten. Who knew it was so hard to cut and sew in a straight line? Send help.