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Creating the joy of the well-made thing by making tools that give great satisfaction. Our goal is to be the most trusted and admired company in Public and Industrial Safety Industries, and the standard against which all other companies are measured.

How Can We Help?

FAQ

Returns & Repairs

Store Locator

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Founded in 1992 by Alyx Fier, True North® has grown from a one-man operation working out of a garage in Seattle, to an ISO 9001 registered company whose products are distributed worldwide. Today we’re still a family-owned and operated company, staying true to our philosophy of providing innovative products at competitive prices — and backing them up with a lifetime warranty and great customer service.

Though we’ve grown, our headquarters are still up the street from the garage where we started. The praise and the criticism we’ve received over the past two decades has helped make us who we are today. If you’ve ever felt there was some way to improve our products or service - even if it’s only a little bit — we’d appreciate you taking a moment to share your thoughts.

Phone

800.873.5725

True North customer service representatives are available 8 a.m. to 5 p.m. PST Monday – Friday.

Mailing Address

3703 S Edmunds St # 79

Seattle, WA 98118

Email & Chat

Chat is available 8 a.m. to 5 p.m. PST Monday – Friday.

General Questions: info@truenorthgear.com

Order Requests: orders@truenorthgear.com

Return Requests: returns@truenorthgear.com

OEM & Design Requests: info@truenorthgear.com

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We've Got You Covered

True North Gear® proudly guarantees the quality and performance of all our products. Items with defects in materials or workmanship will be repaired or replaced at the discretion of True North Gear® for the practical lifetime of the product.

About Our Lifetime Warranty

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Hear Steve Misiano's, President of True North Gear, inspirational story of what drives him and the legacy he aims to achieve during his time at True North Gear. Continue Reading