FAQ
Founded in 1992 by Alyx Fier, True North® has grown from a one-man operation working out of a garage in Seattle, to an ISO 9001 registered company whose products are distributed worldwide. Today we’re still a family-owned and operated company, staying true to our philosophy of providing innovative products at competitive prices — and backing them up with a lifetime warranty and great customer service.
Though we’ve grown, our headquarters are still up the street from the garage where we started. The praise and the criticism we’ve received over the past two decades has helped make us who we are today. If you’ve ever felt there was some way to improve our products or service - even if it’s only a little bit — we’d appreciate you taking a moment to share your thoughts.
Phone
800.873.5725
True North customer service representatives are available 8 a.m. to 5 p.m. PST Monday – Friday.
Mailing Address
3703 S Edmunds St # 79
Seattle, WA 98118
Email & Chat
Chat is available 8 a.m. to 5 p.m. PST Monday – Friday.
General Questions: info@truenorthgear.com
Order Requests: orders@truenorthgear.com
Return Requests: returns@truenorthgear.com
OEM & Design Requests: info@truenorthgear.com
Work With Us
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We've Got You Covered
True North Gear® proudly guarantees the quality and performance of all our products. Items with defects in materials or workmanship will be repaired or replaced at the discretion of True North Gear® for the practical lifetime of the product.
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